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Returns Terms


If you are not satisfied with your purchase and wish to return an item, please contact us through the email tec.tnencasa@gmail.com, indicating the order number and the reason for your return. Please note that you have a period of 5 days from the receipt of your order to make the return, after this time, your product will not be accepted for return.

If you decide to return an order, you will bear the shipping costs. Our customer service team will review the return request and send further instructions if the return is approved. Returned items must be in their original packaging, including any accessories, manuals and documentation. The returned items must be unused, in the same conditions in which we sent them to you, and in their original packaging. Stains, folded cards, broken stamps or broken plastic sheeting will not be accepted. If the condition of the product sent back to us is not in acceptable condition, we reserve the right not to return or exchange it. Products that have been personalized cannot be refunded or exchanged. Non-returnable items include items purchased through retailers, incorrectly purchased items, and items damaged due to customer mishandling.

TEC Tecnología en casa reserves the right to deny any return.

WHAT DO I DO IF THE RECEIVED PRODUCT IS DAMAGED OR INCORRECT? Please contact our customer service team at tec.tncasa@gmail.com to start the return process. Please include the following information:

● Order Number

● Proof of Purchase

● Video or photo of the product to be returned (if applicable)

● Full shipping address

● Phone Number In some cases, you may be asked to include a video or photo of the defective product as evidence in order to refund or replace the product.

HOW LONG DOES THIS PROCESS TAKE? Returns may take up to 14 business days to process from the day we receive your return. We will send you an email to confirm once your return has been processed. For returned items, a full refund will be credited for the returned products. For non-defective items, the refund excludes all shipping and handling charges.

WHEN WILL I RECEIVE MY REFUND? All refunds will be credited to their original form of payment. If you paid by credit or debit card, refunds will be sent to the card issuing bank within 14 business days of receipt of the returned item or request for cancellation. Contact the card issuing bank if you have any questions about when the credit will be credited to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank or credit card company. It may take some time before the refund is credited to your account

HOW CAN I CHANGE OR CANCEL AN ORDER? We allow to modify the data of an order or cancel it within 12 hours from purchase or until the end of the business day of purchase. To do this send an email to our address tec.tncasa@gmail.com indicating your order number and your purpose, our service will be happy to help you.

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