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Shipping Terms


SHIPMENTS

* Note: Due to problems with the coronavirus, all shipments may be delayed due to mail and companies outside of us, this delay will not be a cause of cause greater to cancel orders once they have been processed, we feel the inconvenience and we hope that the situation that is being experienced is understood not only in Chile but throughout the world. Orders are secure and will reach the end customer.


All of our orders are processed the same day they are handled on our website, unless the order was registered on a holiday or weekend week, in which case it will be processed the next business day. We always guarantee the delivery of your order, but promotions and special offers may be delayed due to the high demand for our products. Once the order has been verified, it is processed within 1/5 days and sent to the delivery address. All our products leave our facilities 1/5 days after ordering. We ship to all countries by plane, which allows us to offer an international service.

Estimated average times: Normally: Obtaining Local Stock of the product, the estimated time is 5 to 10 days in Chile. (availability will be indicated on the product) otherwise with free shipping its delay is 15-30 days depending on the demand for products .... In specific cases, due to high demand (Black Friday, Black Monday, Christmas, etc. ...) or logistics issues, shipping may take 3-4 weeks. Having a margin of 50 days for the product to arrive, if not, you can proceed with the refund for lost / not shipped order. All our shipments are insured and have a tracking number that can facilitate the delivery of your order. Please consider * If the customer does not put the correct address on the order and does not notify us within minutes of the order (before the shipment and package is processed) and the package cannot be delivered because the address is incorrect, there will be no refund option and a subsequent shipment of said package will be borne by the customer and buyer. * In the event that the client is not contacted at the time of delivery of the order, they proceed to notify via mailbox and if in X days the package is not picked up from the notified office, it will be sent to the factory again having lost the package without option to refund. * In case the shipment has already been made, it will not be possible to change the delivery address since the shipments are under the delivery of external companies TEC Tecnología at home and we do not have the power to change the delivery address once the order has It has been sent from the warehouse, so the client is responsible for the loss of the package in case of not having indicated the correct address, has changed its house or similar. Factors such as logistics delays and customs clearance can affect the estimated delivery time. Tec Tecnología en casa is not responsible under any circumstances for taxes, fees or duties applied to shipping or fees that may be applied at customs for the package purchased, so the person responsible will be the buyer and client of TEC Tecnología e casa contributing the value required at customs without being able to process a refund. We ship from the United States and China to anywhere in the world. To request any information or concerns about shipping and delivery, please contact us at tec.tncasa@gmail.com Our products come from China, any design used is registered and any resemblance to another brand is a mere coincidence. We do not sell any brand, and we do not include any logo on our products. * Any return is for whatever reason the cost of shipping back to the warehouses is at the customer's expense. (We will pay the shipping of said change so that the product returns to the buyer). * By buying on our website you accept all the aforementioned terms, so if they are met, no refund can be processed.

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